Sofitel Marrakech Lounge & Spa
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About this hotel
This modern, upscale hotel with views of the Atlas Mountains is 15 minutes' walk from Koutoubia Mosque, 2 km from Jemaa el-Fnaa public square, and 4 km from the Marrakesh Menara Airport.
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
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Google review summary
Ratings by traveler type
Families4.2/5Rooms 3.8- Guests liked the large rooms, though some commented maintenance could be improved
- Rooms had views
- Some guests mentioned the bathrooms could be improved
Location 4.7Service 4.4- Guests appreciated the friendly, professional staff
- Guests liked the hotel management, reception & housekeeping
Couples4.2/5Rooms 2.9- Guests liked the large rooms, though some commented they were dated
- Rooms had views
Location 4.9- Near the city center
Service 4.2- Guests appreciated the friendly, professional staff
- Guests spoke highly of the reception staff
Business4.1/5Rooms 3.7- Some guests commented maintenance could be improved
Location 4.8Service 4.4- Guests appreciated the friendly, professional staff
- Guests spoke highly of the reception staff
Solo4.4/5Rooms 3.8- Guests liked the large rooms
Location 4.8Service 4.7- Guests appreciated the friendly, professional staff
- Guests spoke highly of the reception staff
Reviews
People often mention
Charmaigne Batiduan6 months ago on 
GoogleDear guest,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
all.accor.com
Travis Hunnicutt3 months ago on GoogleVisitors with non-local credit cards should be aware that the hotel now automatically charges you in foreign currency, but for a 3.5% markup. They do not ask like any other merchant would. In the current era where travelers often have no foreign currency fee cards, it’s an unpleasant surprise. Staff informed me that the automatic conversion without asking the customer what currency to pay in is policy.
I stayed here twice recently, and rarely post negative reviews, but this otherwise acceptable hotel had too many basic, fixable issues. Staff and managers do nothing to actually fix problems, but will dig the hole deeper and leave you frustrated. On a previous trip they were unable to provide a receipt and I had to call back several times to finally get one by email.
Also prepare to either spend time confirming billed amounts are correct, or just not mind being overcharged. Value of a guest’s time seemed a foreign concept, whether when resolving issues or just waiting for something like a drink by the pool.
The hotel otherwise is acceptable, with clean, spacious rooms that work for multi-day stays and a very large pool. The gym is what international travelers would expect at a 3-star, but might get one by. Housekeeping are very attentive if you go to them directly, but seemed not connected to the desk.
This hotel could deserve 5 star reviews, but especially for a place operating under an international brand, has a lot of work to do to be competitive. I would think twice before staying here again or recommending it to anyone else.
King BMG4 months ago on GoogleThe hotel is close to different restaurants and clubs.
I will definitely stay here again.
Myla Massar3 weeks ago on Google(Translated by Google) Mrs Massar,
Thank you for taking the time to write to us following your experience at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to offer you the best service.
We will be sure to share your feedback with all those mentioned.
Hoping to see you again soon among us.
Cordially,
(Original)
Madame Massar,
Nous vous remercions d'avoir pris le temps de nous écrire suite à votre expérience au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour vous offrir le meilleur service.
Nous ne manquerons pas de partager votre feedback avec l'ensemble des personnes mentionnées.
En espérant vous revoir prochainement parmi nous.
Cordialement,
368 IDHAP3 months ago on GooglePlease DO NOT THANK ME for sharing my opinion. will never visit again.
(Orangerie restaurant manager is sweet and professional. She deserves better than this place)
Chris Gonzalesa month ago on GoogleThe room was spacious and comfortable. Bathroom felt luxurious and amazing. My only concern was that there were not enough toiletries for two people, but it was easily solved by asking for it from housekeeping staff. Breakfast was superb and had a lot of selections. My other concern was that it could take you a while to get the staff’s attention for tea or coffee when place fills up. Otherwise, the quality of the food was second to none.
We also booked ourselves in for a relaxing afternoon at the hotel spa. We went for the hammam and whole body massage and I have to say, it was one of the best scrubdowns and massage I’ve ever had in my life. Every penny that I paid for that service was absolutely worth it. My therapist (Zena from Tunisia) was very adept and skillful about finding my sore and tense spots. I left the spa feeling like a new man. Shame that we weren’t able to use the heated pool, but I’m sure that could have been class as well. Overall, I had a dream stay in Sofitel Marrakech and I’m already looking forward to coming back next year. 😁
Mouad Melhafa month ago on GoogleCan’t wait to return and wouldn’t hesitate to recommend it to anyone looking for somewhere to eat in Marrakech.
(Translated by Google) Mr Melhaf,
Thank you for your stay at Sofitel Marrakech.
We are very happy that you are satisfied with our services in general, and we will not fail to share your appreciation with our mentioned collaborators.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Monsieur Melhaf,
Nous vous remercions pour votre séjour au Sofitel Marrakech.
Nous sommes très heureux que vous soyez satisfait de nos prestations en général, et nous ne manquerons pas de partager vos appréciations avec nos collaborateurs mentionnés.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
2010722411712 weeks ago on GoogleDear Madam /sir,
Thank you so much for your kind review about your recent stay at Sofitel Marrakech.
We are delighted to read that you enjoyed the hotel, and the service.
We look forward to welcoming you back soon,
Best regards,
Tarni Chhabraa month ago on Google(Translated by Google) Dear Customer,
Thank you for taking the time to write to us following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
We hope to see you again soon among us.
Cordially,
(Original)
Cher client,
Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Nous espérons vous revoir prochainement parmi nous.
Cordialement,
Mouad Kichea month ago on Google
Abdellah Radouani2 months ago on Google(Translated by Google) Mr Radouani,
Thank you for your comments following your stay at Sofitel Marrakech.
It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team.
Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Looking forward to welcoming you again, we ask you to believe, in the expression of our best feelings.
(Original)
Monsieur Radouani,
Nous vous remercions pour vos commentaires suite à votre passage au Sofitel Marrakech.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.
J Ramireza month ago on Google(Translated by Google) Mr Raminez,
First of all a big thank you for the rating given.
We are delighted to read that your stay with us was a success.
What a pleasure to note that you appreciated the sense of service of our employees.
Looking forward to seeing you again soon,
Best regards,
(Original)
Monsieur Raminez,
Tout d'abord un grand merci pour la notation accordée.
Nous sommes ravis de lire que votre passage parmi nous fut une réussite.
Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.
Au plaisir de vous revoir prochainement,
Bien cordialement,
Indrajitha month ago on GoogleWe arrived at the hotel around 11AM, securing a booking for the previous day. …
We arrived at the hotel around 11AM, securing a booking for the previous day. Upon arrival, we found out that we didn’t have a room ready. Our room was finally ready around 2:30PM, by which point we were completely exhausted and tired of hanging out around the lobby and waiting for our too to be ready. The room that was provided to us was absolutely dirty (bathrooms were completely unclean and had several stains on and around the toilet bowl and the floors) and the room wasn’t what we paid for (we paid for a king room with a garden view only to get a double bed room with the view of the outer wall). It took an additional hour + to switch rooms.
Another oddity is the fact that the minibar check walked into our rooms at the most random and oddest times unannounced. Upon checking out, we were assessed $180 for minibar items that we never purchased. The issues took several minutes to resolve at the reception.
On the second day during my stay, I asked the concierge about getting train tickets to visit Fes and inquired if there’s an online method to purchase. The Concierge informed me that there’s no such me thing and that he’ll send a valet over to the train station to buy my tickets and all I had to do was give him 800 dirham (taxi back and forth for valet + train tickets). I later found out that I was exorbitantly overcharged - two train tickets to Fes cost no more that 300 dirham and there was a method to purchase tickets online. It doesn’t feel good to be hustled and duped by the concierge in this fashion at all!
Lastly, nearly $1100 worth of items were stolen from us during our stay. I’ve contacted the hotel several times and not received a single response back.
Beware when staying here. There’s much to be improved in the hotel’s overall guest experience
Dear Indrajith,
We would like to thank you for your recent stay at Sofitel Marrakech as well as for taking the time to share your feedback with us.
As you know, we most appreciate being informed of our guests’ impressions after staying at our property.
Although your review shows we have failed in meeting your expectations, for which we would like to extend our sincere apologies, it will eventually help us provide better guest services to our valued clientele.
We are sorry to read about your poor experience with the concierge also the room type.
Rest assured that your review has not been taken lightly. We will make sure to share your review with our Heads of Department, and engage in appropriate measures to prevent future occurrences.
We do hope you will give us an opportunity to welcome you again and show you that this unfortunate experience does not reflect the quality of service we are accustomed to deliver to our valued guests and loyal members.
Best regards,
Orhan Kurucu3 months ago on GoogleSoukayna also helped us with our lunch. We would like to eat inside which is normally not allowed but Soukayna arranged that we could eat our lunch inside in a cool room.
madalina chiriac3 months ago on Google
Mohmed anas Boughalema month ago on Googlesoham trabchi, friendly and professional; a big thank you to Ms souha, soham ighzu and chef Kyber, sakena Jmiaa, el banaoui
Adeeb Rashida month ago on GoogleSecond of all, I consistently asked what room I'm staying in as they think I'm not actually staying at the hotel and just wandering around. I've noticed this as an Asian man no one else gets asked the same type of questions and investigative behaviour.
Very disappointed with the service and has soured my honeymoon. On top of this I'm a regular at Accor hotels and will not be staying at their chains again.
Francisca Soaresa month ago on Google
Rose Alinaa week ago on GoogleDear Rose Alina,
Thank you for taking the time to share your experience.
We are delighted to receive such positive comments.
We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward.
Sincerely,
said skouria month ago on Google
Zeineb Sabri2 months ago on Google(Translated by Google) Mrs Sabri,
Thank you for taking the time to write to us following your stay at Sofitel Marrakech.
What a pleasure to know that you were satisfied with our service.
We will not fail to share your appreciation with all of our mentioned ambassadors.
Looking forward to seeing you again with us.
Cordially,
(Original)
Madame Sabri,
Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au Sofitel Marrakech.
Quel plaisir de savoir que vous étiez satisfait de notre service.
Nous ne manquerons pas de partager vos appréciations avec l'ensemble de nos ambassadeurs mentionnés.
Au plaisir de vous revoir de nouveau parmi nous.
Cordialement,
Kevin Francisa month ago on Google(Translated by Google) Mr Kevin,
Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
We will be sure to share this comment with those mentioned.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Monsieur Kevin,
Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
Mohammed Al-Janahi3 weeks ago on GoogleDecided to will come back again
Thankd for pretty souha sousou , hamza amine, and also don't forget the hostess trabchi mouna
(Translated by Google) M. Al-Janahi
First of all a big thank you for the rating given.
We are delighted to read that your stay with us was a success.
What a pleasure to note that you appreciated the sense of service of our employees.
Looking forward to seeing you again soon,
Best regards,
(Original)
M . Al-Janahi
Tout d'abord un grand merci pour la notation accordée.
Nous sommes ravis de lire que votre séjour parmi nous fut une réussite.
Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.
Au plaisir de vous revoir prochainement,
Bien cordialement,
Mhanqwa Khumaloa month ago on Google(Translated by Google) Mr Khumalo,
Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
We will be sure to share this comment with those mentioned.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Monsieur Khumalo,
Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
DXC - Design By Crimea month ago on Google
Naval Jassemi5 months ago on GoogleOnce more, thank you to all the staff in Sofitel.
Nawal
Louise Coleman6 months ago on GoogleWe arrived around 16:30 and our room was not ready even though check-in time starts at 15:00. We were told to sit and wait without much communication. Our room was finally ready after 30+ minutes. Despite being 2 hours past the stated check-in time, we were not offered anything (a drink, discount, etc).
We had to ask several times about the room and kept being passed between different people at check-in.
There was no genuine apology or offer to make things right. For a 5 star resort, you would expect at least a gesture of good will. After getting no offer, we asked for a late check out given the 2 hour delay which they did agree to.
Dear Mrs Coleman,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Kerry C5 months ago on GoogleDear Guest,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Wayne Bates3 weeks ago on Google(Translated by Google) Mr Bates,
First of all a big thank you for the rating given.
We are delighted to read that your stay with us was a success.
What a pleasure to note that you appreciated the sense of service of our employees.
Looking forward to seeing you again soon,
Best regards,
(Original)
Monsieur Bates,
Tout d'abord un grand merci pour la notation accordée.
Nous sommes ravis de lire que votre séjour parmi nous fut une réussite.
Quel plaisir de constater que vous avez apprécié le sens du service de nos collaborateurs.
Au plaisir de vous revoir prochainement,
Bien cordialement,
Houda Mounssif4 months ago on GoogleBig up guys
Asanda Mvelase4 months ago on Google
gzua ali4 months ago on Google
indila analya3 months ago on GoogleSpecial mention for the reception and catering staff:
souhaila , siham, sakina, kibir, tarik,hicham,mounia,terabchi,soufian,hali,choukri,ahmad
Chaymaa Omri4 months ago on Google
Alan Russell5 months ago on Google
Youssef Amzil5 months ago on GoogleA big thank for the whole team , manager restaurant Souhaila and for the service, barman Tarik , Kebir , Sakina , Siham , Ayoub , Hicham and Redouane
farah chlyah2 months ago on Google
ia ks4 months ago on Google(Translated by Google) Mr Ks,
Thank you for your comments following your stay at Sofitel Marrakech.
It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Looking forward to welcoming you again, we ask you to believe, Sir, in the expression of our best feelings.
Best regards,
Ahmed BENKIRANE
(Original)
Monsieur la Ks,
Nous vous remercions pour vos commentaires suite à votre séjour au Sofitel Marrakech.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.
Bien cordialement,
Ahmed BENKIRANE
nadia hadni3 months ago on GoogleWith wonderfull dine briwat so delice
Thanks for all the staff , beautifull hosteses tranche and el koudri …
With wonderfull dine briwat so delice
Thanks for all the staff , beautifull hosteses tranche and el koudri
Prety manager souhaila
Dont waste your Time looking for an alternative
SR2 months ago on Google
Amira Rouissi2 months ago on Google(Translated by Google) Dear Amina,
Thank you for taking the time to share your SPA experience with our community and we hope to welcome you back with us.
Best regards,
(Original)
Chère Amina,
Merci d'avoir pris le temps de partager voter expérience SPA avec notre communauté et espérons vous accueillir de nouveau parmi nous.
Bien cordialement,
Shahzad Akhtar3 weeks ago on Google(Translated by Google) Dear Customer,
Thank you for taking the time to write to us following your visit to the restaurant l'orangerie.
Your satisfaction remains our priority and we work every day to offer you the best possible service.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Cher Client,
Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au restaurant l'orangerie.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour vous offrir le meilleur service possible.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
A Ma month ago on GoogleMounia siham and the team made us feel at home - thank you for the excellent service
Christopher Rossa week ago on GoogleDear Christopher Ross,
Thank you for taking the time to share your experience following your stay at our establishment.
We are sorry to hear of your disappointment, as we believe that we provide good service and strive to provide unforgettable experiences to our customers, we regret that we did not achieve our objective in your case.
Regarding your Airport- Hotel transfer, we are sorry that this was not communicated to you beforehand, did you book it with our reservation team?
We hope to have the opportunity to welcome you again, this time for a real Sofitel Marrakech experience.
Cordially,
all.accor.com
Mohamed Fadil basria month ago on Google(Translated by Google) Mr Fadil basri,
Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Monsieur Fadil basri,
Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
Froungi Nadina month ago on Google(Translated by Google) Mrs Nadin,
Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
We will be sure to share this comment with those mentioned.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Madame Nadin,
Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Nous ne manquerons pas de partager ce commentaire avec les personnes mentionnées.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
Ham Burger9 months ago on GoogleDear Mr Ham Burger,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Zrief Khalid2 months ago on Google(Translated by Google) Mr Zrief,
We thank you for your comments following your stay with us.
It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team.
Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.
Looking forward to welcoming you again, we ask you to believe, in the expression of our deepest feelings.
best.
Best regards,
Ahmed BENKIRANE
General director.
(Original)
Monsieur Zrief,
Nous vous remercions pour vos commentaires suite à votre passage parmi nous.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les
meilleurs.
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Lamyaa Aknouze4 months ago on GoogleThanks to the team of l'orngerier siham,kibir,sakina,hicham,tarik and souhayla without forget the team kitchen lamiaa,iqbqle
Amar Arjunaa month ago on Google
Sonny Hundrex Simbambela7 months ago on GoogleDear Sonny Hundrex Simbambela ,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Ayoub El karibi7 months ago on GoogleDear Mr El karibi,
We very much appreciate your comments regarding your dinner in the Orangerie restaurant.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Emma Moquet8 months ago on GoogleThe service at the hotel is just perfect , will definitely come back here!!!!
Dear Mrs Moquet,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Dave Hill6 months ago on GoogleDear Dave Hill,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
all.accor.com- Hotel restaurant is nice
- good service from staff
Eglė Braslauskaitėa year ago on GoogleWhen complained about breakfast to 3 different people none of them took it seriously.
Service is nowhere to 5 star. Receptionist was very rude. We booked the rooms online and paid in advance, but receptionist called us and asked us to pay again to them directly because they didn't receive the payment from the agency. When we refused she asked us to call the agency to pressure them to release the payment. She was very rude and raised her voice.
Everything else is overpriced. 6 euros for a bottle of water by the pool. 18 euros for one meal to the room. Hotel doesn't allow to bring food to the room from somewhere else.
This hotel is not worth one third of the price we paid.
Dear guest,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.
Although your review shows we have failed in meeting your expectations, for which we would like to extend our sincere apologies, it will eventually help us provide better guest services.
We do hope you will give us an opportunity to welcome you again and show you that this unfortunate experience does not reflect the quality of service we are accustomed to deliver to our valued guests.
Best regards,
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Catherine Warner2 weeks ago on GoogleDear Catherine Warner,
Thank you for taking the time to share your experience with us.
We appreciate your feedback regarding our team.
Kind regards,
Fati Titimaa year ago on GoogleNext trip ill book in your hotel.
Dear Fati Titima,
We appreciate your comments regarding your visit in our pool restaurant l'Oasis.
It is always a pleasure to receive positive feedback.
We will share your comments with our team.
We are sure that this feedback will serve as an encouragement to all of our staff as they strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
Online Shoppinga month ago on Google(Translated by Google) Dear Customer,
Thank you for taking the time to write to us following your stay at Sofitel Marrakech.
We will not fail to share your appreciation with all of our teams mentioned.
We hope to see you again among us.
Cordially,
(Original)
Cher Client,
Nous vous remercions d'avoir pris le temps de nous écrire suite à votre passage au Sofitel Marrakech.
Nous ne manquerons pas de partager vos appréciations avec l'ensemble de nos équipes mentionnés.
Nous espérons vous revoir de nouveau parmi nous.
Cordialement,
Stephen Smitha year ago on GoogleDear Stephen Smith,
We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay.
We hope to have the pleasure to welcome you back in a near future.
Regards,
Ahmed BENKIRANE
General Manager.
Soufiane Maadada month ago on GoogleDear Soufiane ,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Coachellaman Midoa year ago on GoogleDear Coachellaman Mido,
Thank you very much for taking the time to write your generous review following your recent experience at So Lounge Marrakech.
We are delighted to read that your experience lived up to your expectations and that you were able to fully enjoy your time with us.
It is with great pleasure that we shared your impressions with all our teams who work every day to ensure that each of our guests has a unique experience.
Sincerely,
Ahmed BENKIRANE
General manager.
david nathan11 months ago on GoogleAmazing crew! Great concierge service.
Pampering like it should be.
(Translated by Google) Dear David Nathan,
The entire Sofitel Marrakech team thanks you for taking the time to leave us a review on the Google platform following your stay with us.
Many thanks for the rating given.
Hope to see you again soon.
Best regards,
Ahmed BENKIRANE
General manager.
(Original)
Cher david nathan,
Toute l'équipe du Sofitel Marrakech vous remercie d'avoir pris le temps de nous laisser un avis sur la plateforme Google suite à votre séjour parmi nous.
Un grand merci pour la notation accordée.
Au plaisir de vous revoir prochainement.
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Im Sa4 months ago on Google
Sheri Cheemaa year ago on GoogleDear Sheri Cheema,
Thank you for taking the time to share your opinions with the Google community following your stay at Sofitel Marrakech.
It is always a pleasure to receive positive feedback.
Thank you for the compliments about our staff!
We hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
Hajar EL YASSINIa year ago on GoogleI'll come back soon for you guys
Dear Hajar,
Thank you for taking the time to share your experience.
We are delighted to receive such positive comments.
We have also shared your experience with our team and we are all very proud to have exceeded your expectations.
We consider your comments to be our greatest reward.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
Sarah Namer4 years ago on GoogleSarah Namer
Zahra Zouhaira year ago on GoogleDear Zahra Zouhair,
We appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback.
We are delighted that you have enjoyed our restaurant So Lounge.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
wayler Kate3 years ago on GoogleThis Hotel succeeds in having an excellent qualitative level in the rooms, kitchen and reception. I don't think I m going anywhere when I come to marakech. The …
This Hotel succeeds in having an excellent qualitative level in the rooms, kitchen and reception. I don't think I m going anywhere when I come to marakech. The situation of the Hotel is perfect. The director of the Hotel Ho Tel Benkiran Ahmed is attentive to the comfort and daily well - being of his clients. All staff are pleasant and effective, room service Zidane, Yassin, anchovy is listened to with the smile, the service accessed and the goodness of Taha and chaymaa, Bravo at House House, Ilham, Nafisa, Malika, and a big thank you to Mr Swidi responsible for sport, Youssef at the spa.
Nice Organization
It's so rare! We feel safe and comfortable
Dear wayler Kate,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback, and an honor to know that you'll keep nice memories of our stay with us.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
iman bougrine sbaia year ago on GoogleWhitout forgetting kebir attaja eghzi ben ali rouidi rouch karbach wasif tarik et Mehdi
Also chef zaizi momo edafa hassan Azedine youness driss halim zouliga elbis
Thank you so much .
Dear iman bougrine sbai,
Thank you so much for this feedback on your last stay at the Sofitel Marrakech.
We are delighted to read that you enjoyed the service of our staff in our restaurant the So Lounge.
We hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
Reda Fetouia year ago on GoogleAnd her team was amazing : Atika , simo , khalid , samira , mehdi .
Tanks also to tarik the bartender , sara housekeeping, chefs : Ahmed , momo , zaizi and yassîne .
See you soon guys, it was a pleasure.
Dear Mr Fetoui,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Imane Mostapha3 months ago on GoogleAs well as the warm welcome by mounia and siham
I also tried a very good cocktail prepared by tarike
A nod to chef zanti Azzdine chzef ahmed zayzi momo absi and hassan
I hope to see you again very soon ..
Zack From the pampa2 years ago on GoogleGreat rooms but very bad pool food, with even a single bruschetta for 20 Euros..! …
Great rooms but very bad pool food, with even a single bruschetta for 20 Euros..!
Still great cocktails at the bar (not pool) and excellent food at L'Orangeraie restaurant.
Service is sometimes excellent and sometimes they just don't care about delivering but still ask you 20 times per minute if everything is fine.. which it is not!
And sometimes they give you wrong info on late check-out and show you the customer waiting for your room, telling you its your fault.
Massage is great but is very borderline in terms of "is it getting a bit pro here?!" when you are touched in the wrong places..
But the hotel is nice and service can be nice as well.. unequal!
Dear Guest,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read your constructive detailed review. At Sofitel Marrakech, we believe that every review is a step forward to provide a better service, for that your review is valuable and very much appreciated, we thank you once again.
however, we apologize for the inconveniences you went through during your stay. All remarques have been contacted to the departments in charge.
Your satisfaction is our motivation to provide the best quality service you deserve.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane,
General Manager
fatima aichi2 years ago on GoogleDear Aichi,
Thank you for taking the time to share your recent experience at our SPA.
It is our greatest pleasure to read your compliments regarding our staff and facilities.
I won't miss sharing your feedback with our team and especially Mouna, it will for sure serve as an encouragement for all of us as we strive to continuously improve the quality of our services.
We look forward to welcoming you back again soon.
Kind regards,
Ahmed BENKIRANE
General Manager.
Marouane Echafia year ago on GoogleI would like to thank the charming Manager Souhaila for tha amazing smile,welcoming and professional . Thanks also the her amazing theam : siham, atika, said, ben ali, sakina, samira, khalid, amine , kebir , and tarik .
Big thanks to the chefs : ahmed, momo, zaizi, yassine, absi, aadili.
Dear Marouane,
Thank you so much for your kind review about your recent stay at the sofitel Marrakech.
We are delighted to read that you enjoyed the hotel, and the service.
We look forward to welcoming you back soon,
Best regards,
Ahmed BENKIRANE
Directeur Général.
Orion Gil3 years ago on GoogleThe staff is really charming, conscious of the comfort of the customers I congratulate you Zidane and Yassine and chardoud for its warm welcome. and it's every …
The staff is really charming, conscious of the comfort of the customers I congratulate you Zidane and Yassine and chardoud for its warm welcome. and it's every time we go there. The breakfast is full, hearty, thanks to the chef anas.chef zanti.salah and ouchinah. the dishes served at dinner are very good, healthy food, balanced and full of flavor. The rooms are nondescript, spacious, clean, refilling coffee and soap shower is not always complete ... pity. The staff, morning or evening, reception, hanane, amani really very nice ... it is the most that makes us go back.
Dear Orion Gil,
We very much appreciate your comments regarding your stay at with us.
It is always a pleasure to receive positive feedback. I will share your comments with our team. your safisfaction is our motivation.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
MOV The Ministry of Vlogs3 years ago on Googlelue for your money. Definitely recommend. Thank all the staff especially soukaina siham souhaila Nouaamane Omar khadija Wafae and the manager Wiam.
Dear Mov,
We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant experience with us.
Hoping to see you again very soon.
Best regards,
Ahmed Benkirane
General Manager
Adil D3 years ago on GoogleThe location is great, the quality of the rooms and amenities is second to none and the staff is outstanding.
I would like to thank Wafa and Hanane from the Front Desk, Abdelilah and Soumia from Oasis, Karim and Nezha from Darkoum, and the veteran Mokhtar for the remarkable service.
My only recommendation to the management team is to consider having an ATM machine on premise.
I will definitely stay here again whenever I come back to Marrakech and will highly recommend this hotel to my friends.
Dear Adil,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Ali Nassera year ago on GoogleDear Nassali Nasser,
Thank you very much for staying with us.
What a lovely comment to read and share with our team.
We were delighted to have you with us and do hope you will come and visit us again.
In the meantime we remain at your disposal.
Best regards,
Ahmed BENKIRANE
Directeur Général
Adrian Smitha year ago on GoogleThanks to Souhaila who was a great host for her kindness also thanks to Siham tarik simo Khalid chef zaizi and chef Ahmed .
Excellent experience and truly 5*. We hope to be back.
Dear Adrian,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Gander Simon3 years ago on GoogleThe rooms are spacious and beautifully decorated, with great views of the beautiful gardens, the attentive and helpful staff at all times, a big thank you to …
The rooms are spacious and beautifully decorated, with great views of the beautiful gardens, the attentive and helpful staff at all times, a big thank you to Chef Zanti for breakfast Jamal Ooussama and Ouchinah are very professional and also the team of Howesequeping in the lead from nafissa sara ilham a big thank you also to the room service team Yassine Bouhdou Zirari Zidane Congratulations to all. I would have liked to stay longer
Dear Gander Simon
We very much appreciate your comments regarding your stay with us.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Daniella Adah3 years ago on GoogleDear Daniella Adah,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Angela Edwards3 years ago on GoogleDear Angela Edwards,
We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane,
General Manager
Wendy Reid3 years ago on GoogleDear Wendy Reid,
We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
Erdington Chemist5 years ago on GoogleBreakfast had a good variety and was of an extremely high quality. The breakfast staff could not do enough to attend to my every request. They were attentive and pleasant, especially Farah, Hicham, Anas, Nassira, Fatima, Rachida and Zinedine.
I highly recommend this hotel for anyone visiting Marrakech with friends or family.
Dear Erdington Chemist,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
maroi lives storiesa year ago on GoogleDear maroi lives stories,
Thank you so much for your such positive feedback and especially for the rating you gave us.
We are very pleased to hear that you had a great time in our restaurant the So Lounge.
We are looking forward to welcoming you again.
Regards,
Ahmed BENKIRANE
General Manager.
Liz de Groota year ago on GoogleDear Liz Freelance,
Thank you so much for your such positive feedback and especially for the rating you gave us.
We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech.
We are looking forward to welcoming you again.
Regards,
Ahmed BENKIRANE
General Manager.
Lina Yayaa year ago on GoogleI visited the Sofitel Marrakech Lounge and spa last week. It’s a beautiful resort! Very kind and professional service. The staff are kind and helpful, special …
I visited the Sofitel Marrakech Lounge and spa last week. It’s a beautiful resort! Very kind and professional service. The staff are kind and helpful, special thanks to the manager Younes el Ayadi who provided us with lot of warm and helpful advices and service during our stay. We will be back as soon as possible, i recommend this hotel U will never regret this experience
Dear Lina Yaya,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
SAFAA HAJJI3 years ago on GoogleThe rooms are clean, spacious and modern with nice view on the pool and mountains (make sure to choose the rooms with views). …
The rooms are clean, spacious and modern with nice view on the pool and mountains (make sure to choose the rooms with views).
There are several great pools you can use during the stay free of charge, except the one at the upstairs lounge (food and hookah) which you will need to pay an extra charge to use.
Dear Safaa ,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Mina Rouhail3 years ago on Googleextraordinary. we met the concierge, who did everything to make our stay in this wonderful city exceptional. we would like to thank very sincerely on this occasion zaizi chief restaurant manager Yassin, zidane, chef zanti, spa yousef and Abdou the coach for their kindness and all the attentions they had.
Of course, we will come back to this city which dazzled us and we will stay at this hotel. In conclusion, I recommend this property if you come to Marrakech.
Dear Mina Rouhail,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Jeremie Queyroux5 years ago on GoogleChauffeur services are expensive but great. Some for concierge offers.
Dear Guest,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Majda Ela year ago on GoogleDear Majda El,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
Chama Yara3 years ago on Google
Muhammed Lameen Abdul-Malik5 years ago on GoogleDear Mohammed Lameen,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed Benkirane
Stiwart Leningrada year ago on GoogleDear Stiwart Leningrad,
Thank you very much for taking the time to review us.
We are very pleased to see that you enjoyed your time with us.
Your review is highly appreciated and has already been shared with our whole team.
Nothing to add except : we look forward to see you again !
Sincerely,
Ahmed BENKIRANE
Directeur Général
Ahmed Alatheri3 years ago on GoogleThe rooms are very spacious and beds are very comfortable. My room had spectacular views of the Atlas mountains. All the staff are very friendly and helpful, special thanks to Ms. Iman from the front desk for her assistance.
Dear Ahmed Al-Atheri,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
RANA ALEISA5 years ago on GoogleDear RANA ALEISA,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best regards,
Ahmed BENKIRANE
lane iv lon3 years ago on GoogleMy colleagues and I are happy with our adventure in this establishment. Mention Special to Yassin, Zidane, chardoud …
My colleagues and I are happy with our adventure in this establishment. Mention Special to Yassin, Zidane, chardoud
Room service and Sara, Ilham, Nafisa, Hayat. Housekeping for his benefit, at the spa the sport teacher abdesadek.
Glad to find the quality service I've always believed...
Dear lane iv lon
We very much appreciate your comments regarding your stay at the Sofitel Marrakech
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
karin Boissen3 years ago on GoogleWe had a pleasant stay, thank you to these beautiful people who win to be known
Dear karin Boissen,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
Thank you for mentioning everyone that made your stay with us a lovely experience. It is always a pleasure to receive positive feedback.
I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Ghizlane Aa year ago on GoogleSpecial thanks to all the devoted team membres:
Nourddine
Rachid
Doudoz
July
Soulaiman
Ayati
El ayadi
Always happy to meet them :)))))))
Dear Ghizlane A,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Jim Coopman3 years ago on GoogleWe stayed for 2 nights and during that time people of the hotelstaff came in our room ( 5X ! ) without knocking, even when they heared music playing?! very unprofessional, never experienced this in my life..
You can have breakfast with a nice view, but for some reason, we got send away to another table because the ' nicer table" was reserved, but there was no "reserve" sign( probably had gotten a good tip from somebody to have the best table every morning) so we asked why and they just ignored us..again very unprofessional..
At the pool -again- the best spots are taken, but between 10am and 3pm nobody is present and the seats stay untouched.. they should do something about that so people who are actually there can have the good spots! They have e second edge pool but for some ridiculous reason, you have to pay to sit there :D
I stayed in many Sofitel hotels before and they gonna have to raise the bar with this one..
I do have to say that the staff at the reception was very helpfull towards us.
Dear Jimi Coopman,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ahmed BENKIRANE
general manager
Tobias Hürlimann3 years ago on GoogleStaff was a bit slow/bored. Many requests felt they were a burden on them. Also maybe if you put out the „do not disturb sign“ to rest then staff should hammer against the door for minutes until you finally open, just to receive an unsolicited delivery of additional laundry bags...
Also the rooms should be cleaner for such a hotel (a little bit of dirt in the carpet and the corners of the bathroom).
Dear Tobias Hürlimann,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
Your feedback is much appreciated as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope to see you again so that we can regain your trust.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
benzakour El kouhen3 years ago on GoogleDear Benzakour,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
A Q5 years ago on GoogleDear A Q, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE
Pipita Medi2 years ago on Googlespecial thanks to mohamed butler , mehdi M and the girls at the reception i didn't ask for names , you are all wonderful
عبدالرحيم الحامa year ago on GoogleThanks to The chefs : Ahmed , momo and Zazie for the Ford food .
Sarah housekeping / Myriam front office
Il se you soon .
Dear Abderrahim
We thank you very much for your kind words and we are glad to read that your experience with us met all your expectations.
Such positive and valuable feedback is a real pleasure to read and we are already looking forward to welcoming you back very soon.
Best regards,
Ahmed BENKIRANE
Directeur Général.
VMZ2 years ago on GoogleSeveral occasions when approaching the front desk to ask a direction or for a specific service such as car rentals availability etc. they keep you waiting while they are tapping away on their mobile phones and sharing a joke amongst each other. I saw one woman get upset as they made her wait so long. This happened to us several times. There seems to be this attitude that they are too good for their jobs and find it beneath them to actually do the job they are paid to do. When you ask a question or disturb them, they get visibly annoyed and twice I had to ask a particular member of staff to help an elderly man with his bags and who clearly was struggling.
In the dining room the same type of behaviour with the male staff refusing to answer questions or suddenly forgetting they spoke English when they previously had.
The final most disturbing part of this is mail - I gave them 4 postcards (with enough postage) over a matter of 3 days to post - none of these made it back to the UK. My friends at various times also gave postcards to post, none of these made it either, my wife before leaving handed over several postcards and none of them made it back. I believe they were throwing away the postcards and couldn’t be bothered to mail them such was their disdain for their guests.
To the hotel Sofitel corporate management - I strongly suggest you remove your reception staff and give the jobs to the women. They clearly do a much better job than their male counterparts.
I would not stay here again and in future when visiting Marrakech will stay elsewhere.
BTW: I don't believe the response from management. It's always the same 'cookie-cutter' response. There have been several complaints about postage with this hotel and they have still have not fixed the problem.
Dear Guest,
First, thank you for taking the time to tell us about your experience at the Sofitel Marrakech.
Regarding your comments about our staff's behavior, please allow us to express our sincerest apologies, as it is not the quality service we promise nor how we treat our guests.
About the postal cards, dear guest, we take it seriously to deliver them every day to the companies in charge, so I am certain that if there must've been an error, it wouldn't be from our part.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important, and your comments will be taken seriously into consideration.
Please be aware that we are taking the appropriate measures to resolve the problems that you have mentioned.
We hope to see you again so that we can regain your trust.
Best regards,
Ahmed Benkirane,
General Manager
Alexandru Mugurel Cicu3 years ago on GoogleDear Alex,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Jemaa Elmilkia year ago on GoogleDear Jemaa Elmilki,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
With Soya Milk4 years ago on GoogleI lived my dream days , thankyou Hotel sofitel Marrakech.
Dear Vegan Eya,
Thank you so much for taking out your valuable time to give us your feedback.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.
I know that my team will be so happy to see that they made such a nice impression on you.
It was truly a pleasure to host your vacation and we hope that you think of us when planning your next trip.
Sincerely,
Ahmed Benkirane
General Manager
Ch Soumiyal3 years ago on Google
Rim Cherkaoui Ikbala year ago on GoogleSee you soon guys .
Dear Ikbal
Thank you for taking the time to share your experience.
We are delighted to receive such positive comments.
We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
Ashraf El-Khadem5 years ago on GoogleThe rooms need desperate renovation, and as in regard to the housekeeping staff, …
The rooms need desperate renovation, and as in regard to the housekeeping staff, we have unfortunately had a terrible experience.
Leaving the prepare and clean the room sign on our door knob at 9am, nothing was done until 4:15pm when I had to call three times then go downstairs to the reception in person to make sure someone would come do their job.
How can a 5 star property explain such unprofessional service?
Dear guest,
Thank you for taking the time to review and share your experience at the Sofitel Marrakech.
We are deeply sorry to hear that you are dissatisfied by our services and that it did not meet your expectations.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ahmed BENKIRANE
General Manager.
rachid elidrissia year ago on GoogleDear rachid elidrissi,
Thank you so much for your such positive feedback and especially for the rating you gave us.
We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech.
We are looking forward to welcoming you again.
Regards,
Ahmed BENKIRANE
General Manager.
Amara Iqbal3 years ago on GoogleDear Amara Iqbal,
We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.
Hoping to see you again very soon.
Best regards,
Ahmed Benkirane
General Manager
Ahmed Elbazzia year ago on GoogleDear Ahmed Elbazzi,
We very much appreciate your comments regarding your stay at the Sofitel Marraech Lounge & Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
I. BARRAKa year ago on GoogleWonderful place where to chill and have a quality time, many thanks for the great welcoming from Souhaila, kenza and yassmine. …
Wonderful place where to chill and have a quality time, many thanks for the great welcoming from Souhaila, kenza and yassmine.
Moreover, big up to the team namely Khalid amine tarik ahmed zaizi atika and hanane for their efforts.
My best.
Dear I.Barrak,
We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay.
We hope to have the pleasure to welcome you back in a near future.
Regards,
Ahmed Benkirane
Directeur général
Aisha Alqassar2 years ago on GoogleDear Aisha,
It was a pleasure to read through the lines of your positive feedback. The details of your appreciation for our hotel made my day and would gladly share it with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.
Best Regards,
Ahmed BENKIRANE
General Manager
Oumira ANAS2 years ago on Google
Jill Speirs3 months ago on Google
Shermeen Riaz3 years ago on GoogleThe shisha was great, and the atmosphere was very relaxed. …
The shisha was great, and the atmosphere was very relaxed.
The service was good.
We would definitely recommend to anyone who wants a nice chilled evening.
thanks for aya,abdsrzak chef ahmid
Dear Shermeen Shehzad,
It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.
Thank you again for your visit and we hope to welcome you again for more joy.
Best regards,
Ahmed Benkirane,
General Manager
Azer Alim3 years ago on Google
gav sta3 years ago on Google(Translated by Google) Dear gav sta,
We sincerely wish to apologize to you for the facts raised.
We want everyone who stays with us to leave with great memories!
Once again, we ask you to accept our apologies.
Be sure that your comments are taken seriously and that the necessary measures have been taken to prevent such events in the future.
Regards,
Ahmed Benkirane,
General manager
(Original)
Cher gav sta,
Nous tenons sincèrement à vous présenter nos excuses pour les faits évoqués.
Nous tenons à ce que chaque personne qui séjour chez nous reparte avec de bons souvenirs !
Encore une fois, nous vous prions de bien vouloir accepter nos excuses.
Soyez certains que vos remarques sont prises au sérieux et que les mesures nécessaires ont été prises pour éviter, à l’avenir, ce genre d’évènements.
Cordialement,
Ahmed Benkirane,
Directeur Général
Hassan Bezzizi5 years ago on GoogleThank you for your return. See you soon.
Jasmin Tuzovic3 years ago on Google
Rosende Jorge3 years ago on GoogleDear Jorge,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Frederikke Peitersen3 years ago on Google
ouali el mehdi3 years ago on Google
Thibault Brierea year ago on GoogleDear Thibault Briere,
We very much appreciate your comments regarding your stay at the {hotel}.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Amina Jbiloua year ago on GoogleI'll came back as soon as possible
Good job gus
Dear Amina Jbilou,
We very much appreciate your comments regarding your stay at the hotel Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Susanna GRANT5 years ago on Googlerequirement and remembers clearly each client's wishes, Hanane is proactive and goes that extra mile.
Congratulations on training and ongoing improvement, supervised by Hanane in a discreet and efficacious way; The breakfast team are also outstanding.
Dear Susanna GRANT, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE
Shivani K5 years ago on GoogleDear Guest,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Aya EL omaria year ago on GoogleDear Aya,
Thank you for sharing feedback of your recent visit.
We are delighted you enjoyed your stay at the Sofitl Marrakech.
We hope you will choose us again on your next visit in Marrakech City.
Best regards,
Ahmed BENKIRANE
Directeur Général.
Kudo Mapataa year ago on GoogleDear Kudo Mapata,
Thank you very much for having taken the time to share your nice feedback about your latest stay at the Sofitel Marrakech.
We were delighted to hear that you enjoyed your Hobeymoon celebration with us.
Again, thank you for your comments, and we are looking forward to the pleasure of welcoming you back in the near future.
Warmest regards,
Ahmed BENKIRANE
Directeur Général.
PANARITIS Elena (Thought4Action)3 years ago on GoogleDear PANARITIS Elena,
First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.
Your appreciation will be shared with our team, thank you again for your feedback.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
Rene G2 years ago on GoogleArrival: they put our bags on the ground in the driveway. No cart and right in …
Arrival: they put our bags on the ground in the driveway. No cart and right in the way of traffic where it was left until I went in and forced one of the 4 other bellmen who were doing nothing to get a cart.
Check in: in perfect English he said “if you don’t speak French I won’t check you in” and true to his word he made us leave and go somewhere else. Where despite being after 3pm we waited 2 hours for a room.
Service: it’s true if you don’t speak French they literally won’t serve you. Stand in line for a crepe and they will serve the person behind you. Not you. Need a coffee and ask in broken French and they won’t serve you either.
Room: dark, dated, many things broken (including the shower) and is that blood on the carpet?
I’ve traveled with Accor hotels for over 9 years. At least 6-8 weeks a year for work in their hotels. This is the last time I stay in their hotels...
Dear Rene G,
Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left our hotel with less than fond memories.
It was with great regret to learn that you had a bad experience in our hotel. Your impressions are certainly not characteristic of our high standards in which we don't discriminate between our clients no matter what language they speak. Still we apologize deeply for what you went through.
All your constructive comments regarding the room and furniture have been passed already to the department heads for consideration and for taking action where necessary.
We are sure that you will find some improvements during your next visit.
We really hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort.
Kind regards,
Ahmed Benkirane
General Manager
Mohamed Ismaeel5 years ago on GoogleDear Mohamed Ismaeel,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ahmed BENKIRANE
Fazz Hassan5 years ago on GoogleShe is, and am sure will be the many reasons I will keep coming back. She dealt and handled my queries and problems with ease, and in a professional manner. She's an extremely beautiful woman, very easy on the eyes, and that was a bonus to see every morning!
This hotel in a nutshell, is a must visit place...!
I highly recommend it.
(Translated by Google) Thank you for your return and see you very soon.
(Original)
Merci pour votre retour et à très bientôt.
Ghiz Aita year ago on GoogleDear Ghiz,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Secret Dalmatia Mandic4 years ago on Google
christoph Aucen3 years ago on Google
nabil hatim3 years ago on GoogleWhen you go to drink or eat something there it’s like if you’re home !
Dear nabil hatim,
It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.
Thank you again for your visit and we hope to welcome you again for more joy.
Best regards,
Ahmed Benkirane,
General Manager
Hamid Aresa year ago on GoogleThe hotel is overrated and over priced. The customer service is worse+. The staff at the reception are rude. The bfast will do defo make you sick due to poor hygiene. Definitely avoid
Dear Max Maxi,
We would like to thank you for taking the time to share your experience.
Your feedback is precious to us.
We are very sorry to hear that you had a bad experience with the reception team and with our breakfast during your stay.
Because the satisfaction of our guests is very important to us we have transmitted all your remarks to the concerned team.
Despite your disappointment, we hope to welcome you again soon.
Best regards,
Ahmed BENKIRANE
General Manager.
Zakaria Zain Ennoun3 years ago on GoogleDear Zakaria,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It is a pleasure to read that you enjoyed your quality time and that our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed BENKIRANE
Directeur Général.
Adil Malmouss2 years ago on GoogleSee you next time
(Translated by Google) Dear Malmouss,
The entire Sofitel Marrakech team and I would like to thank you for writing to us following your stay.
We are delighted to be able to note your satisfaction and will not fail to inform all our teams.
We would be sincerely honored to be able to welcome you again soon among us.
Cordially,
Ahmed Benkirane
General director
(Original)
Cher Malmouss,
Toute l'équipe du Sofitel Marrakech et moi-même tenons à vous remercier de nous avoir écrit à la suite de votre séjour.
Nous sommes ravis de pouvoir constater votre satisfaction et ne manquerons pas d'en informer toutes nos équipes.
Nous serions sincèrement honorés de pouvoir vous recevoir prochainement de nouveau parmi nous.
Cordialement,
Ahmed Benkirane
Directeur Général
Mida Hamma3 years ago on GoogleJust a quick word to thank you on behalf of our client Mrs Smith who was very …
Just a quick word to thank you on behalf of our client Mrs Smith who was very pleased with the room you offered her and all the recommendations you made to make her stay very pleasant.
Thank you and all the team for your usual positive collaboration.
Hamida Hamma from Travco UK
.
Dear Hamida Hamma,
We sincerely thank you for taking the time to write about us, following Mrs Smith's stay at the Sofitel Marrakech.
We really hope to have the honor to welcome her back among us.
Best regards,
Ahmed Benkirane
General Manager
Yasmine Gallou5 years ago on GoogleDear Yasmine Gallou,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Mina4 years ago on GoogleDear Mina Williams,
Because your comments are important to us, we would like to thank you for taking the time to write to us following your stay at the Sofitel Marrakech.
We are sorry to hear that your experience with us has not lived up to your legitimate expectations and we would like to offer you our sincere apologies.
Your comments will be forwarded to the pool service. Know that we are doing everything possible to improve our quality of service.
Once again, please accept our apologies and hope to see you again so that we can regain your trust.
Best Regards,
Ahmed Benkirane
General Manager
Steve Harfoot5 years ago on GoogleMy only observation was that everything beyond the basic room attracted a …
My only observation was that everything beyond the basic room attracted a supplementary charge. As a guest at the hotel I would expect at least free use of the steam rooms and sauna.
Dear Steve Harfoot
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Sincerely,
Ahmed BENKIRANE
ms cathrynkelly4 years ago on GoogleDear C Jackson,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here in TripAdvisor following your recent stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Sincerely,
Ahmed Benkirane
General Manager
Sara Kna year ago on GoogleWe would like to thank the adorable manager souhaila for her attention and care …
We would like to thank the adorable manager souhaila for her attention and care .
Can't wait to return next month.
(Translated by Google) Hello Sara Kn,
Thank you for this rating and your message.
We are delighted that you appreciated the welcome and the service.
We work hard to make you have a good time.
Best regards,
Ahmed BENKIRANE
general manager
(Original)
Bonjour Sara Kn,
Nous vous remercions pour cette notation et votre message.
Nous sommes ravis que vous ayez apprécié l'accueil et le service.
Nous travaillons dur pour vous faire vivre un moment agréable.
Bien cordialement,
Ahmed BENKIRANE
General Manager
Mark Renton4 years ago on GoogleThe spa's women was really quiet, and they work so good, like mrs.bahija (she …
The spa's women was really quiet, and they work so good, like mrs.bahija (she was really nice, cinfident and competente) , mrs. Karima, and the other worker like mr. Ghislan and mr. Amal.
Really good place
Have a nice stayy👳
Dear Mark Renton,
We thank you for taking the time to evaluate us after your stay at the Sofitel Marrakech.
We are delighted that your experience with us has lived up to your expectations. We will not fail to inform our teams and specifically Ghislane and Amal.
We hope to welcome you very soon.
Ahmed Benkirane
General Manager
Mohamed Akachkach4 years ago on GoogleDear Mohamed Akachkach,
We would like to thank you for taking time to write to us after your experience at Sofitel Marrakech.
We are delighted that you and your familly enjoyed your stay with us.
Looking forward to welcome you soon!
Best Regards,
Ahmed Benkirane
Directeur Général
Ayoub Oujeddia year ago on Google
Hussein MS3 years ago on GoogleDear Hussein MS,
Thank you for sharing your experience after your visit at Sofitel Marrakech.
It was a pleasure to read how amazing your experience was and how our teams made all the efforts to ensure your visit to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Hamad Alghuwainema year ago on GoogleDear Hamad Alghuwainem,
Thank you so much for your such positive feedback and especially for the rating you gave us.
We are delighted that you enjoyed the Sofitel Marrakech experience.
We hope to have the pleasure to welcome you back in a near future.
Best regards,
Ahmed Benkirane
General Manager
john schiltz3 years ago on GoogleI will not fail to recommend the Hotel to all my friends who wish to spend a remarkable stay in Marrakech.
Dear john schiltz,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Directeur Général.
Abu - Jaffer Ullah5 years ago on GoogleDear Guest,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Bakheet Mansouri3 years ago on GoogleDear Mansouri,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Cipriano Pendon5 years ago on GoogleDear Cipriano Pendon ,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Omar Malik3 years ago on Google
Javairia Parwez3 years ago on GoogleDear Javairia Parwez,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Hamza Attahane3 years ago on GoogleThe pool is very clean …
The pool is very clean
Thanks for all the staff we come back soon
Attahane
sirfouq hamza3 years ago on GoogleDear sirfouq hamza,
We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.
Hoping to see you again very soon.
Best regards,
Ahmed Benkirane
General Manager
Maria Janice Galvez3 years ago on GoogleDear Maria Janice Galvez,
Thank you for sharing your experience on Google after your stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager.
Sharing Experiencesa year ago on GoogleThey just have hot water warmer to mix it with Nescafé
How come French company like Sofitel with no Coffee capsule
Dear Guest
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Mourad Dehbi3 years ago on GoogleDear Mourad Dehbi,
We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane,
General Manager
Jeppe Nikolajsen5 years ago on GoogleEven leaving the hotel Friday afternoon to go sightseeing was a problem and we could only leave our hotel room and the hotel through a back door through the hotel restaurant. The normal exit was now reserved to VIPs! As we returned to the hotel later that evening we had to go through the same procedure gaining access to our room through a backdoor in the restaurant. Strange feeling staying at a 5 star hotel!
At around 9 pm Friday evening the party in the lobby started with loud music and performing artists. As our hotel room door was facing the lobby it was impossible even to watch TV with a reasonable volume. As the reception told us this would not be a problem we expected the music to stop at 11 pm at the latest. At 1:34 AM it had to call reception and let them know it was impossible to sleep due to very loud music. Also outside from our balcony was coming noise from a big tent that was set up in connection with the party. At around 2:30 AM the music faded but the party continued in the hotel room next door.
Leaving the hotel the next morning after 2 hours of sleep the bill was simply printed out and not at single question was asked about how we felt about our stay.
To sum up: Exceptionally bad service and lack of respect!
Dear Jeppé,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest wapologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ahmed BENKIRANE
oualid aoujgala year ago on Googleso lounge the place where you can dinner and dance with dj withoute forget the good service by the way i want to thank the satff ( sakina,siham ,simo,said ,kibir ,khalid)who are making my brithday and offc coure souhayla the manger
(Translated by Google) Dear Oualid Aoujgal,
We thank you for your positive comment as well as for the rating given.
Rest assured that we will be sure to share your comment with our teams.
Your satisfaction is the greatest reward for our staff who work day after day to provide you with impeccable service.
We hope to have the chance to welcome you among us soon.
Best regards,
Ahmed BENKIRANE
General manager.
(Original)
Cher Oualid Aoujgal,
Nous vous remercions pour votre commentaire positif ainsi que pour la notation accordée.
Soyez assuré que nous ne manquerons pas de partager votre commentaire avec nos équipes.
Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Nous espérons avoir la chance de vous accueillir parmi nous prochainement.
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
mr bougeutta minecraft abdo3 years ago on Google
Kwame Nkrumah3 years ago on GoogleDear Nkrumah K,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Sincerely,
Ahmed Benkirane
General Manager
I Kx3 years ago on GoogleWe are satisfied to do this experience 😍😍😍😍
We will be back soon
Fati Cherkaoui2 years ago on Google
Damian Stevens6 years ago on Google
Cali Organisation3 years ago on GoogleI thank soukaina siham souhaila omar nouaamane khadija and the manager wiam:🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Nour Fares4 years ago on GoogleDear Nour Fares,
first of all thank you for taking the time to share your experience with us.
Your appreciation will be shared with our team.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
fati noura year ago on GoogleDear fati nour,
We appreciate your comment regarding your dinner in our restaurant the So Lounge.
It is always a pleasure to receive positive feedback.
We are delighted to read that you have enjoyed the service and the the food.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
Sarah Muyuni3 years ago on Google
Jonathan Short4 years ago on Google
Charles Harris3 years ago on GoogleDear Charles Harris,
We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.
We have taken your comments into consideration in order to improve ourselves.
My staff and I look forward to welcoming you back to the hotel in the future.
Best regards,
Ahmed Benkirane
General Manager
James Bm3 years ago on GoogleI thank especially soukaina siham souhaila omar nouaamane et la manager wiam.
I recommanded 100%
Sheffar3 years ago on GoogleThank all the staff siham souhaila majda atika wafae omar youness tarik kebir anas khadija hamza omar and the manager wiam.
Great place we recommend it
Sacha St. Hill-Des Anges4 years ago on Google
stephanie sagoe2 years ago on Google
charif alaoui3 years ago on Google
Hanan Al Shamsi11 months ago on GoogleThere is a clothes shop inside, have very nice pieces
Dear Hanan Al Shamsi,
We are happy to read that your stay with us was a success and that everything went well.
It is always a pleasure to receive positive feedback.
We hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
25 wahab3 years ago on Google
Dalal Semlali3 years ago on Google
Mint Croydon Gamer3 years ago on Google
Patrick Jadoul5 years ago on GoogleOne negative point: On Sunday I left MAD 50 on the room desk and unfortunately it has been stolen.
Thank you for your return. See you soon.
Er-rami Soukaina3 years ago on GoogleI thank all the staff specially soukaina souhaila majda siham atika youness hamza wafae and the manager wiam.
Dear Soukaina,
Thank you very much for taking a moment of your valuable time to share your experience following your recent experience with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to satisfy you.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Khalid Ashoor4 years ago on GoogleHi Mr Ashoor, thank you for your appreciation ! We are happy of your message. We hope to see you again at Sofitel !
Travelbesti Travelbesti3 years ago on GoogleDear Boubker,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
Sincerely,
Ahmed Benkirane
General Manager
Alhilwa Soso3 years ago on GoogleWe enjoyed our time to be her and to spend it
The view is magnifique we will be back soon.
Sina KIRHAN3 years ago on GoogleDear Kirhan ,
We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
Sunny Nahal3 years ago on GoogleDear Sunny Nahal,
First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.
Your appreciation will be shared with our team, thank you again for your feedback.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
Nupur Kanani3 years ago on GoogleDear Nupur Kanani,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned.
We look forward to seing you soon.
Best regards,
Ahmed Benkirane,
General Manager
Stuart Venner4 years ago on Google
Trevor Mackey2 years ago on Google
MOHAMMED SALAHEDDINE LAZRAK3 years ago on GoogleI can advise you this awesome Hotel.
Maria M5 years ago on GoogleDear Maria,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed Benkirane
Raffaele El Mokaham3 years ago on Google
Edi Edi3 years ago on GoogleDear Edi Edi,
We sincerely thank you for taking the time to write about us, following your visit at the Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
Hafsa Hashi3 years ago on Google
Yousef Al Babtain3 years ago on GoogleDear Yousef Al Babtain,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
We are delighted that your stay with us has lived up to your expectations.
Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.
Sincerely,
Ahmed Benkirane
General Manager.
Kirill Kosminskiy4 years ago on GoogleDear Guest,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Soukaina Mozonea year ago on GoogleDear Soukaina Mozone,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Aggie4 years ago on GoogleDear Aggie,
We thank you for taking the time to evaluate us after your stay at the Sofitel Marrakech.
We are extremely pleased that your experience with us has lived up to your expectations. We will not fail to inform our teams and specifically Aya.
We hope to see you very soon.
Ahmed Benkirane
General Manager
Fouad Saloua4 years ago on GoogleDear Fouad Saloua,
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable on.
We will not fail to share it with our teams, and more specifically with Mme Sanaa Benlakhdar.
Thanks again for this wonderful feedback and looking forward to welcoming you.
Sincerely,
Ahmed Benkirane
General Manager.
Anneka G3 years ago on GoogleDear Anneka G,
Thank you for sharing your experience on Google after your stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager.
Agnes3 years ago on Google
Ezzahii Siiham3 years ago on GoogleI wanna thank people behind this amazing place who make a big effort to make it look like this wanna thank the the manager adil an all the staff mehdi wasif saber aziz mohamed apology if a forgot someone but ur doing a great job 👍 good luck and ill be alway an always a loyal customer ☺️
Dear Ezzahii Siiham,
First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.
Your appreciation will be shared with our team, thank you again for your feedback.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
Adam Rafiq2 years ago on Google
L Ba year ago on GoogleDear L B,
Many thanks for taking the time to write your comments.
Your feeback is a marvellous reward to our devoted team members for their daily efforts and encourages them in their quest for excellence.
We look forward to having the pleasure of your company once again.
Sincerely,
Ahmed BENKIRANE
General manager
Bandki Hayat3 years ago on Google
Souhail Kazdoufi2 years ago on GoogleDear Souhail Kazdoufi,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our Nabil made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Nadia Pretty3 years ago on Google
Mohamed Ali Zairi3 years ago on GoogleThanks and just to recommend
Jai Reasona year ago on GoogleDear Jai,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
leila Gouaini3 years ago on GoogleSpecially the staff soukaina souhaila siham atika youness hamza and the manager wiam.
Dear leila Gouaini,
We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.
Hoping to see you again very soon.
Best regards,
Ahmed Benkirane
General Manager
Ghalia B3 years ago on Google
Fadoua Zerradi2 years ago on GoogleI totally recommend it …
I totally recommend it
Big thanks to all the team of restaurant orangerie Souhaila siham majda atika kebir benali chef Ahmed chef Momo chef Zaizi chef Khalid et chef adili
Mohamed Shoira4 years ago on GoogleWe had very good stay at sofitel .
The hotel was amazing and They are very welcoming people ,the room was …
We had very good stay at sofitel .
The hotel was amazing and They are very welcoming people ,the room was just amazing and clean . Thanx youuuu for the magic stay .
Thanx to mme ikram
Strong Women2 years ago on GoogleDear Guest,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed BENKIRANE
General Manager
Heba Ali4 years ago on Googlemerci Aya & Manager wiam ❤️❤️
Dear Heba Ali,
First of all, we thank you for taking the time to share your experience with us according to your recent stay in Sofitel Marrakech.
We will not fail to share it with our teams, and more specifically with Aya and Wiam.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
Choko Naruto2 years ago on GoogleDear Choko,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager
Select Garantie3 years ago on GoogleDear Select Garantie,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Fodil B3 years ago on GoogleDear Fadel ,
We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
aho phoenix3 years ago on GoogleWe like the design of the bar
Special mention to soukaina the beautiful hostess,souhaila,majda,siham,atika,youness,hamza and the manager wiam.
Dear,
We sincerely thank you for taking the time to write about us, following your experience at Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
Natalie Nevers4 years ago on GoogleDear Natalie Nevers,
We are delighted that your stay with us has lived up to your expectations.
Your appreciation will be shared with our team, we hope to see you very soon!
Best regards,
Ahmed Benkirane
General Manager
Ibtisam Abdullah3 years ago on Google(Translated by Google) Dear Ibtisam,
We thank you for taking the time to share your experience at Sofitel Marrakech.
We are delighted that your visit has lived up to your expectations.
It is with great pleasure that we receive your compliments.
We will not fail to share your opinion with all our teams.
Regards,
Ahmed Benkirane,
General manager
(Original)
Chère Ibtisam,
Nous vous remercions d'avoir pris le temps de partager votre expérience au Sofitel Marrakech.
Nous sommes ravis que votre passage parmi nous ait été à la hauteur de vos espérances.
C’est avec grand plaisir que nous recevons vos compliments.
Nous ne manquerons pas de partager votre avis avec toutes nos équipes.
Cordialement,
Ahmed Benkirane,
Directeur Général
larry Herlachrer3 years ago on GoogleDear Iarry,
We are delighted that your stay with us has lived up to your expectations and are proud to see that you had a pleasant stay with us.
Hoping to see you again very soon.
Best regards,
Ahmed Benkirane
General Manager
samia chbani idrissi2 years ago on Google
Warzalex3 years ago on GoogleDear Warzalex,
We thank you for taking your precious time to tell us about your stay at the Sofitel Marrakech.
We take your grade and your comment into account and make every efforts to remedy them.
Can you give us more informations about your stay by sending a Email : H3569-AM@sofitel.com
Your satisfaction is our priority and we want to make your experience the best.
Best regards,
Ahmed Benkirane
General Manager
Suhail Bayat5 years ago on GoogleBest place to stay in Marrakech...
Don't hesitate to book here...you cannot go wrong
Dear Suhail Bayat,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Judy Zhu3 years ago on GoogleDear Judy Zhu,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
Bill Bean3 years ago on GoogleDear Bill Bean,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important.
Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned.
We hope to see you again so that we can regain your trust.
Best regards,
Ahmed Benkirane,
General Manager
ASMA AOUZAL3 years ago on GoogleThank you very much for this wonderful note and very good feedback.
We hope to see you again very soon.
Best regards,
Ahmed Benkirane,
General manager
Jenella Marriott3 years ago on Google
Leslie Nesbitt3 years ago on Google
Jaji Paji2 years ago on Google
rothna khan4 years ago on Googlebe sure to come here.. love the drinks and the shisha.. Music was on point.
Dear rothna khan,
We thank you for this wonderful review!
We will not fail to share it with all our teams.
Looking forward to seeing you again very soon among us.
Best Regards,
Ahmed Benkirane
Directeur Général
Amine Elmouatacim (Amino)3 years ago on Google
abs abs4 years ago on Google
Elie Kassari3 years ago on GoogleDear Elie,
We sincerely thank you for taking the time to write about us, following your stay at Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane
General Manager
Moneeb Shakil4 years ago on GoogleDear Moneeb Shakil,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa.
It is always a pleasure to receive positive feedback.
I will share your comments with our team and especially with Adil .
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you for choosing to stay with us.
Sincerely,
Ahmed Benkirane
General Manager.
Gavin Grewal3 years ago on Google
Rafael Xamilo P. Santos3 years ago on GoogleThank you Marrakesh
Thank you Sofitel
Mhamed Zoubairi3 years ago on GoogleExcellent , food and rooms. Outstanding services, people helpfull and friendly.
Especially in restaurant orangerie , …
Excellent , food and rooms. Outstanding services, people helpfull and friendly.
Especially in restaurant orangerie ,
I would like to thank the assistant manager souhaila for her particular attention and smile ,
Soukaina , majda , siham , atika , nouaman , anas , younes , Tarik ....
And there manager wiam
Thank you to all we have I’ll come a for sure
Ahmad Itani3 years ago on Googleall the way how they received us and feel us welcome, to the last Second i feel like i was in Haven, i will not Talk too much about the cocktails 🍹 because you should Visit it and enjoy it .
Dear Ahmad Itani,
It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.
Thank you again for your visit and we hope to welcome you again for more joy.
Best regards,
Ahmed Benkirane,
General Manager
Celine Klein4 years ago on GoogleUnfortunately two of our days here were quite cold (5 to 10 degrees) and there wasn’t any heating in the hallways, so on our way from the room to the restaurant we were freezing. This is the only criticism I have.
Anouar Mouktaoui3 years ago on GoogleDear Anoir El,
We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech.
We really hope to have the honor to welcome you back among us.
Best regards,
Ahmed Benkirane,
General Manager
Haydar C.4 years ago on GoogleAnyways it looks like a 3 star Europe hotel especially the toilet the terrace is even worse than 3 star coast resorts’ pool toilet
Besides we wanted shisha and get worst shisha with chemical coals of our lives for 250 mad which won’t cost if you want to buy whole shisha itself
Who loves here should have not visites other countries and know the meaning of the term “luxury”
Dear Haydar C. Özdoğancı,
We thank you for taking the time to write to us after your stay at the Sofitel Marrakech Lounge & Spa.
We are sorry that the service and delivery in progress to meet your expectations, and we invite you to accept our apologies.
The Sofitel Hotels & Resorts hotels want to offer you the best quality of service for your stays; therefore, your opinion is very valuable.
Be assured that the necessary measures are taken to improve the quality of the services mentioned.
Once again, we thank you for your comments and your experience of confidence during your next stay.
Best Regards,
Ahmed Benkirane
General Manager
Ghita3 years ago on Google
Jacques Ngabonziza3 years ago on GoogleDear Jacques Ngabonziza,
Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa.
We are glad to hear that you enjoyed your stay with us.
We look forward to seing you soon.
Best regards,
Ahmed Benkirane,
General Manager
Kim Strelkova3 years ago on Googlewhat a lovely hostess Aya, so nice and gentle. very good food and manifiq service. Thank u for sakina And shef Zaizi and chawki for this is the best place.
Dear Kim Strelkova,
Thank you for sharing your experience on Google after your stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager.
Habib2 years ago on Google
Jos Hurkmans3 years ago on GoogleNice and helpful staff especially in restaurant orangerie , we had a nice diner with amazing live music , good service and food , i would like to thank the …
Nice and helpful staff especially in restaurant orangerie , we had a nice diner with amazing live music , good service and food , i would like to thank the assistant manager souhaila for here professionalism and smile , the manager wiam , siham , majda , atika , anas , kebir , redonne , khalid , tarik , omar , younnes , nouaman , jawed , amine
Thank you for all
adnane dehbi3 years ago on GoogleDear adnane dehbi,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Sincerely,
Ahmed Benkirane
General Manager
Marcel Perkins2 years ago on Google
Minov L'art Osé3 years ago on GoogleI would like To thank the assistant manager souhaila for making our diner in …
I would like To thank the assistant manager souhaila for making our diner in orangerie inforgettable ,manager wiam , soukaina ,majda,siham,atika,tarik,omar,jawad,youness,nouaman,hamza,keber,anas , mehdi,saber,jawed
Thank you all
The hotel staff are so nice and friendly that I'll been coming here for the past 4 years.
Caroline chevalier2 years ago on Google
siboniso xaba3 years ago on GoogleDear siboniso xaba,
We are delighted that your stay with us has lived up to your expectations.
We are proud to see that you had a pleasant stay with us.
We hope to see you very soon.
Best regards,
Ahmed Benkirane,
General Manager
MACAO INTERIORSa year ago on GoogleDear MACAO INTERIORS,
Thank you for taking the time to share your opinion with us.
We are pleased that your experience in our establishment met your expectations.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
General Manager.
Ghislaine Douich4 years ago on GoogleThe variety, freshness and service is impeccable. Thank you so much for making our stay extra special.
zaid shanableh5 years ago on GoogleDear Zaid Shanableh , We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE
Amal Fettane2 years ago on Googleit s the worst experience with Accor Group
Kay Dickenson3 years ago on GoogleVery nice breakfast !
Thank you to Ibrahim, the manager , Mohamed and his team.
Dear Kay Dickenson,
Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.
It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Ahmed Benkirane
General Manager
NAJIB JALOUANE3 years ago on Google
Anselme Poda4 years ago on GoogleI was there for the "cinema plein air" and my child had fun
Tina Ewinga year ago on GoogleDear Mrs Ewing Tinq,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Directeur Général.
Said Maskini3 years ago on Google
Denzel Von Deira3 years ago on GoogleDear Denzel Von Deira,
It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.
Thank you again for your visit and we hope to welcome you again for more joy.
Best regards,
Ahmed Benkirane,
General Manager
Keith Bruton3 years ago on Google
Georges Stefano4 years ago on Google
Mina Bouguetta3 years ago on GoogleOur stay was memorable
Every thing is Perfect
mohamed3 years ago on Google
rita housni3 years ago on Google
mohammed saif2 years ago on GoogleDear ,
We are delighted to read your review and thank you for taking the time to write a feedback regarding your recent visit to the Sofitel Marrakech.
Thank you for your comments about the overall ambiance, the level of service and hospitality in our Hotel.
Yours Sincerely,
Ahmed BENKIRANE
General Manager
Nawal mabrouka year ago on GoogleDear Nawal,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Benchinoune Abderrahim3 years ago on GoogleBest in Town
Thank you Nouammane Rabii ait abd kebir atika Maja siham Soukaina et la responsable wiam.
Laura Dakin4 years ago on Google
Jean Claude Karemera3 years ago on GoogleDear Jean Claude Karemera,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here in Google following your recent stay with us.
We are delighted that your stay with us has lived up to your expectations.
Once again thank you for this fabulous review I look forward to sharing your feedback with my whole team who I know will be just as delighted as myself.
Sincerely,
Ahmed Benkirane
General Manager.
Athena Assim (Νανσυ Α.)2 years ago on Google
Bhavanaa Uthayakumar4 years ago on GoogleDear Bhavanaa Uthayakumar,
We very much appreciate your comments regarding your stay at Sofitel Marrakech.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.
It is always encouraging to learn that guests are satisfied with our service as it iis what we strive for every day.
Thank you for your kind feeback and we hope to see you again soon for another magnifique journey with us.
Sincerely,
Ahmed Benkirane
General Manager.
Aya Sarhabil2 years ago on Google(Translated by Google) Dear Aya Sarhabil,
Thank you for taking the time to write to us.
We will personally thank everyone you have been kind enough to name.
We look forward to welcoming you back among us,
Ahmed Benkirane
General manager
(Original)
Chère Aya Sarhabil,
Nous vous remercions d'avoir pris le temps de nous écrire.
Nous remercierons personnellement toutes les personnes que vous avez eu la gentillesse de nommer.
Au plaisir de vous accueillir de nouveau parmi nous,
Ahmed Benkirane
Directeur Général
Zoë Zana2 years ago on Google
Mr Glasses English3 years ago on Google
AL ADHADH2 years ago on Google
musallam alneyadi2 years ago on Google
Salman Soz3 years ago on GoogleDear Salman Soz,
It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned.
Thank you again for your visit and we hope to welcome you again for more joy.
Best regards,
Ahmed Benkirane,
General Manager
Tamim Osman4 years ago on GoogleThe facilities are very good especially aroud the swimming pools and the spa.
The food is extremely great, especially the great breakfast, amazing variety and excellent quality.
Our room (384) was not up the standard of the rest of the hotel, the bed was not comfortable as it is sunken on both sides, I reported a leaking douche in toilet four times before someone came and fixed it, the level of cleanliness in the room needs a bit more attention.
The prices of excursions in the hotel are exaggerated, check the details and ask for official receipt detailing the service. I had an unpleasant experience with the concierge, who then apologised and refunded part of what I paid
As I said in the beginning of this review, in general we enjoyed our stay at this hotel, BUT it could have been better. I must say the two men, Mustafa&Abdulhakim, making the Moroccan green tea were extremely nice and served us green tea every time we set in the lobby.
Sofitel Chicha4 years ago on GoogleDear Sofitel Chicha,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
Your appreciation will be shared with our team, thank you again for your feedback.
We hope to welcom you soon for more joy and surprises
Sincerely
Ahmed Benkirane
General Manager.
Kaoutar Bennani4 years ago on GoogleDear Kaoutar Bennani,
We would like to thank you for taking the time to write to us following your stay at the Sofitel Marrakech.
We are delighted to see that your experience with us has lived up to your expectations.
It is with pleasure that we will share your thanks with Asmae.
Looking forward to welcoming you back among us.
Regards,
Ahmed Benkirane
General Manager
Oluwayomi Adebule3 years ago on Google
Gregory Merchun3 years ago on Google
Natalie Stella2 years ago on GoogleDear Mrs Stella,
Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left the our hotel with less than fond memories. It was with great regret to learn that you did not enjoy your time with us. Your impressions are certainly not characteristic of our high standards.
All your constructive comments regarding the service provided at the reception have been already passed to the department heads for consideration and for taking action where necessary.
We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort.
Kind regards,
Ahmed BENKIRANE
General Manager.
Belal Abdulla5 years ago on GoogleAlso I would like to thank the resturant Manager Ms Wiam for all her kind support and special treatment
Dean M Abdulla ,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ahmed BENKIRANE
Dean Williams4 years ago on GoogleDear Dean Williams,
We thank you for writing to us after your stay at the Sofitel Marrakech.
Looking forward to welcoming you again,
Ahmed Benkirane
General Manager
Afaf Qouti3 years ago on GoogleDear Afaf Qouti,
Thank you for sharing your experience after your stay at Sofitel Marrakech.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
Thank you for such a lovely and thoughtful review.
Sincerely,
Ahmed Benkirane
General Manager
Mountassir Said3 years ago on Google
Alex Kahanera week ago on Google(Translated by Google) Mr Kahaner,
Thank you for taking the time to write to us to share your feelings following your stay at Sofitel Marrakech.
Your satisfaction remains our priority and we work every day to perform even better.
We will be sure to share this comment with our entire team.
Looking forward to welcoming you again among us.
Cordially,
(Original)
Monsieur Kahaner,
Nous vous remercions d'avoir pris le temps de nous écrire pour partager votre ressentis suite à votre passage au Sofitel Marrakech.
Votre satisfaction demeure notre priorité et nous travaillons chaque jour pour performer encore plus.
Nous ne manquerons pas de partager ce commentaire avec toute notre équipe.
Au plaisir de vous accueillir de nouveau parmi nous.
Cordialement,
Reemy3 years ago on Google
Ashley Tabi4 years ago on GoogleDear Ashley Tabi, MD,
First of all, thank you for taking the time to share your experience with us according to your recent stay at Sofitel Marrakech.
Your appreciation will be shared with our team, thank you again for your feedback.
We hope to welcome you soon for more joy and surprises.
Best regards,
Ahmed Benkirane,
General Manager
Nabil SAFIR نبيل سفيرa year ago on GoogleDear Nabil Safir,
We very much appreciate your comments regarding your stay at the Sofitel Marrakech.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bien cordialement,
Ahmed BENKIRANE
Smail Ellimouni3 years ago on GoogleDear Smail Ellimouni,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
We are delighted that your stay with us has lived up to your expectations.
Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.
Sincerely,
Ahmed Benkirane
General Manager.
Kevin3 years ago on GoogleDear Kevin Duda,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
We are delighted that your stay with us has lived up to your expectations.
Once again thank you for this fabulous review I look forward to sharing you feedback with my whole team who I know will be just as delighted as myself.
Sincerely,
Ahmed Benkirane
General Manager.
Martin Jennings3 years ago on GoogleDear Martin Jennings,
Thank you very much for taking a moment of your valuable time to share your phenomenal experience here on Google following your recent stay with us.
It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.
My staff and I look forward to welcoming you back to the hotel in the future.
Sincerely,
Ahmed Benkirane
General Manager
Hivernage
Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.Hotel location score
About this hotel
This modern, upscale hotel with views of the Atlas Mountains is 15 minutes' walk from Koutoubia Mosque, 2 km from Jemaa el-Fnaa public square, and 4 km from the Marrakesh Menara Airport. …
Featuring marble bathrooms, the contemporary rooms offer minibars, flat-screens, safes and balconies with city views. Luxe suites come with living areas and mountain views. Wi-Fi is available (fee). Room service is provided.
Amenities consist of 5 bars and 4 eateries, including French dining, along with a garden, 2 outdoor pools, a gym, and a spa with a sauna, a hammam and a hot tub. Parking is available. Breakfast is offered, and pet are welcome, both for a fee.
Address & contact information
Health & safety
Enhanced cleaning
Personal protection
Physical distancing
Minimized contact
Increased food safety
Amenities
Popular amenities
- Pool
- Spa
- Breakfastfree
- Wi-Fifree
Internet
- Wi-Fifree
- Wi-Fi in public areas
Activities
- Tennis
Children
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
Pools
- Outdoor pool
- Hot tub
Wellness
- Fitness centerfree
- Massage
- Sauna
- Spa
- Hair salon
Pets
- Pet-friendlyfree
- Dogs allowed
- Cats allowed
Rooms
- Air conditioning
Food & drink
- Restaurant
- Bar
- Breakfastfree
Services
- Front desk24 hour
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Gift shop
Parking & transportation
- Parkingfree
- Self parkingfree
- Valet parkingfree
- Airport shuttle
- Local shuttle
Accessibility
- Accessible
Business & events
- Business center
- Meeting rooms
Languages spoken
- French
Bathrooms
- Bathtub
- Shower